Privacy Policy

1. Introduction

Soshogle ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CRM platform and services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, business name, and password
• Business Data: Customer contacts, leads, deals, appointments, and communication history
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communications: Emails, SMS messages, call recordings, and transcripts when you use our platform

2.2 Information We Collect Automatically

• Usage Data: Features used, pages visited, time spent, and interaction patterns
• Device Information: IP address, browser type, device type, and operating system
• Cookies and Similar Technologies: Session data and preferences

2.3 Third-Party Integrations

When you connect third-party services (Gmail, Google Calendar, Soshogle Call, Soshogle Voice AI), we collect data necessary for these integrations to function, in accordance with their respective privacy policies.

2.4 Agent and Connector Access

If you connect Soshogle NexRel CRM to an AI agent platform or MCP-compatible connector, access is limited to the permissions you authorize. Connector access does not make NexRel CRM public, free, open source, or available without authentication.

3. How We Use Your Information

• Provide, maintain, and improve our CRM services
• Process transactions and send transaction notifications
• Enable AI-powered voice agents, chat assistants, and automation
• Analyze usage patterns to enhance user experience
• Send administrative information, updates, and security alerts
• Respond to customer support requests
• Comply with legal obligations and enforce our terms
• Prevent fraud and ensure platform security

4. AI and Data Processing

Our platform uses artificial intelligence for various features including:

• Voice AI Agents: Process call audio and generate transcripts using Soshogle Voice AI
• Chat Assistant: Analyze conversations to provide intelligent responses
• Task Automation: Suggest tasks, categorize activities, and optimize workflows
• Campaign Generation: Create personalized marketing content

All AI processing is conducted securely, and we do not use your data to train third-party AI models without your explicit consent.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Soshogle Call (phone/SMS), Soshogle Voice AI (voice AI), Google (email/calendar), Stripe (payments), AWS (cloud storage)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, court order, or to protect our rights
• With Your Consent: When you explicitly authorize data sharing

We never sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication with NextAuth.js
• Regular security audits and vulnerability assessments
• Access controls and role-based permissions
• Secure cloud infrastructure with AWS

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security practices.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@soshogle.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality and authentication
• Analytics Cookies: Track usage patterns to improve our services
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data during international transfers.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

13. Canadian Privacy Rights (PIPEDA)

If you are in Canada, we handle personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy laws. You may request access to your personal data, request corrections, and ask questions about how your information is collected, used, disclosed, and safeguarded.

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: